Contact Centres
Partner with Skills Ignite: Lift customer engagement and improve business performance
Partner with Skills Ignite to integrate work-based qualification programs into your contact centre operations. These programs are designed to enhance staff competencies, providing them with the skills needed to excel in their roles and adapt to evolving customer needs. By investing in your team’s development, you create strong career pathways that not only increase job satisfaction but also serve as a magnet for top talent. The result? A noticeable boost in both staff attraction and retention
About the qualification
The New Zealand Certificate in Contact Centres (Level 3) is suitable for those who are new or more experienced contact centre agents. The purpose of the qualification is to provide the contact centre industry with individuals who have the technical and soft skills to process and respond to business-as-usual enquiries and complex customer enquiries in contact centres.
Our programme is designed to consolidate the training that you are doing in your workplace. Throughout the learning subjects are workplace activities that provide opportunities to refresh and contextualise the subject matter to your organisation’s processes and practices.
The programme offers flexible learning options to help your team achieve a qualification, with online learning and assessment modules designed specifically for those working in contact centres. Learners access the online learning platform from the office or home, and work through modules in a way that suits them.
Benefits to your organisation
Enhanced staff retention: Investing in your employees’ professional development demonstrates your commitment to their growth, resulting in improved retention rates.
Improved customer engagement: Upskill your staff with our Contact Centre qualifications to achieve improved customer engagement and deliver exceptional service.
Comprehensive understanding of teams: Our qualifications enable managers to identify the skills of individual team members, empowering them to provide tailored support.
Valued employees: Through the organisations investment in their training, learners feel valued and recognized for their contribution.
Increased confidence: Our training boosts learners’ confidence in their skills and abilities, enhancing their effectiveness in their roles.
Expanded skills and knowledge: Our qualifications provide learners with new skills and knowledge that enhance their professional capabilities.
The New Zealand Certificate in Contact Centres offers a pathway for your employees to advance to other qualifications and roles within your organisation.
