Case Management

This qualification is ideal for people who work in private or public sector organisations that take a client-centred approach to case management. Cases may involve personal, social and legal situations in a range of contexts and complexities and will involve working with a diverse range of people and relevant resources to promote quality outcomes. Graduates will be armed with the skills and knowledge to practice ethically and professionally in a case management role in New Zealand’s diverse, multicultural environment. They will develop skills in managing and administering case files, prioritising and planning work to deliver services to clients, and maintaining personal safety and wellbeing.

Case managers across all industries share the common goal of supporting clients dealing with challenges to achieve quality outcomes. Thriving in this role requires strong communication and relationship building skills, the ability to evaluate complex situations and solve problems, and being able to develop and use strategies to manage the pressures of the role.

Ignite can help you equip your team with the knowledge and skills needed to build their resilience and improve case outcomes for both your organisation and your clients.

Note: This qualification requires an organisation to apply a client-centred case management practice model and processes.

What qualifications will I gain?

New Zealand Certificate in Case Management (Level 5)

What are the benefits?

For the LEARNER

• Communication and interpersonal skills are developed to build effective relationships
• Management of personal wellbeing is improved
• Resilience building strategies and techniques are developed

For the EMPLOYER

• Stronger client relationships
• More effective stakeholder engagement and management of client expectations
• Improved management and prioritisation of caseloads

How’s it done?

We use a Skills Assessment Resource model that relies on the learner to work through two resources (Managing Self and Managing Cases) and gather evidence from their day to day workplace practice to highlight their competency.

This model also requires the learner’s manager to confirm competency by way of observational exercises or attestation statements. Attestation statements are paragraphs that capture how their team member demonstrates a specific competency as part of their business-as-usual practice. It will also require the manager to endorse that the evidence that their team member is providing is their own work.

Once complete, the Assessment Resources are sent to an external assessor for assessment. The external assessor will provide ongoing support and encouragement throughout the learning journey. They will provide the assessment resources and be available to answer any questions the learner or their manager may have around the assessment questions and evidence requirements.

This delivery method acknowledges how much you value your staff’s contribution to the business and recognises their value, but it also enables their manager to recognise where some potential gaps in knowledge may exist (or not) and address these. We will work with you to ensure an effortless integration into your existing workplace practices while at the same time adding benefit and value to your team, their manager and your organisation.

Ready to get started?

The team at Ignite are happy to discuss your needs, the wide range of solutions we have available and how we can empower you to reach your business goals.

Give us a call at 0800 200 345 or email us at [email protected] for more information.

Important update: Case Management training moving to Ignite

As you will be aware the Reform of Vocational Education (ROVE) is well underway. This means that Skills is transitioning arranging training activity to a variety of organisations called ‘Receiving Organisations’. Arranging Training means the provision of on-job and off-job training and support. We can now confirm that as of 1 September 2022, the arranging training activities related to Real Estate will move to Ignite.

What does this mean for you?

From 1 September 2022, the arranging, supporting and assessing work-based learning (apprenticeships, traineeships and micro-credentials) in respect of the programme you are registered to assess will transfer from Skills to Ignite.

Changes we are making behind the scenes

From 26 – 31 August 2022, we are implementing ‘read only’ to our systems. This means that no changes can be made to these systems during that period. Learners won’t be able to access learning materials or assessments. You can still send through any completed assessments / credits to [email protected] up until 30 September 2022. Ignite will be in touch with you before then to provide you their contact details.

What happens to my information that Skills holds

Your status as a Registered Assessor and assessing scope will automatically be transferred as part of the arrangement agreed between Ignite and Skills. To ensure a smooth transition for everyone involved, the information Skills holds about you will be transferred to Ignite.

Next steps & support

If you have any further questions, please contact our Customer Support team on 0508 754 557 or [email protected] and the team will email you copies.